American Honda Finance Corporation
American Honda Finance Corporation Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Honda Finance Corporation has a 1.9 star rating from 163 reviews and overall negative sentiment, with many customers dissatisfied and site and title delays commonly reported.
Key Takeaways for Future Customers
- Expect account access and online payment difficulties; check auto-pay settings.
- Prepare for long hold times when contacting customer service.
- Document payoff and title requests to avoid delays and billing disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors, double charges, and slow refunds.
- Poor responsiveness to emails and phone calls and issues with title release.
- Reports of repossession and hardship handling problems.
Positive Feedback
Some reviewers praised a smooth approval process and helpful representatives who resolved payment issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
American Honda Finance Corporation has a 1.9 star rating from 163 reviews and overall negative sentiment, with many customers dissatisfied and site and title delays commonly reported.
Key Takeaways for Future Customers
- Expect account access and online payment difficulties; check auto-pay settings.
- Prepare for long hold times when contacting customer service.
- Document payoff and title requests to avoid delays and billing disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors, double charges, and slow refunds.
- Poor responsiveness to emails and phone calls and issues with title release.
- Reports of repossession and hardship handling problems.
Positive Feedback
Some reviewers praised a smooth approval process and helpful representatives who resolved payment issues.
Media from reviews
Orlando, Florida
Customer servicek
I need to talk to someone in ref to my Honda 2026. I lost my job and Im not working.
Thank you
30551****kk
- I lost my job 3 months ago
Preferred solution: Full refund
Zanesville, Ohio
Taxes
I have been on hold for 40 minutes and nobody's got back with me.All I want to know is how much I paid in interest and taxes on my car for year 2025.Why can't anybody get back to me
Preferred solution: I want to get the amount that I paid for interest and taxes on my Honda c.R v for the year two thousand twenty five
Warwick, Rhode Island
Very helpful with thorough explanation
Experian credit services show I have a balance on my car loan, although it's been paid off. You've sent me the title.
- Great to work with
Hartland, Wisconsin
Contacting Honda to pay my CRV and HRV bills for Feb. 2026.
- - Checking account charged $578.44 twice for the CRV and $456.88 three times for the HRV.
- - Possible EASY PAY change; longtime Honda customer since 1989.
My checking acct. was charged $578.44 twice for the CRV and $456.88 three times for the HRV.
It may have been that my account somehow was changed to EASY PAY, which I believe has been removed. I've with Honda since 1989 and love their cars and service.
This was a one time issue !
Queens, New York
I want my lease release letter
I am looking for my lease release letter for my Honda Accord 2002. I paid off a long time ago.
I need my lease release letter. Please help.
Preferred solution: My lease release letter
Menifee, California
Status on paid off gap insurance
- - Policy with Aspire General Insurance Services for Daniel Grado (policy # redacted, VIN redacted) still open; close GAP policy after buying a new car.
still open they need to talk to Aspire General Insurance Services Policy# {{Redacted}} under my Daniel Grado. 2026 Honda VIN {{Redacted}} to close this account under the GAP insurance policy,since I have purchased another car thru yous.
Indianapolis, Indiana
Web site is down too often. Terrible experiences just to make a car payment
- - The site can handle the volume of users at times lately.
- - Making a car payment online should be fast, quick, and easy.
Apparently, the site can handle the volume of users at times lately. Making a car payment online should be a fast, quick, and easy thing to do.
However, lately its been a painful, time consuming thing to do on Honda Financial.
I know Honda is hurting after the big payout over law suits, but cant they at least keep their site up and running smoothly? At least they would have one thing running smoothly since everything else they are doing isnt.
Raleigh, North Carolina
Cannot get into my account
Honda Financial took care of my problem perfectly!! Took little time to solve my problem. The lady I spoke with was very helpful.
Frustrating Phone Call from A rude operator
- - • Honda Finance customer since 2002.
- - • I encountered a rude operator who hung up when I asked for a solution; please screen agents.
I have been working with Honda Finance since 2002. I have purchased and leased vehicles since then.
Today, for the first time, I had a very rude operator experience, who essentially hung up on me, when I asked him what he could do to solve my issue.
This is unacceptable behavior from an otherwise excellent company. Please screen your telephone agents as they are your ambassadors.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaited on hold for more than 35 minutes
Called about an incorrect billing issue. Waited on hold for more than 35 minutes and then I was disconnected!
Not calling back. Ridiculous.
User's recommendation: Just email them instead of calling.
I haven't received payment slip for my CR-V Honda
The representative answered all my questions, and was so patient with me!
Thank you so much for your services
Lake Elsinore, California
Interest rate questions
- - Placed a deposit on a 2025 DCT Goldwing in mid June.
- - It arrived July 5.
- - Interest rate changed from 0.99% to 4.99%; purchase canceled.
I put a deposit on a 2025 DCT Goldwing in mid June. They didnt have it in stock so I had to wait for it to arrive.
It arrived on Saturday July 5th.
Only to find out the interest rate changed from .99% to 4.99%.
So I cancelled the purchase. Would have been nice if you could have honored the original interest rate at time of deposit.
Looking for titles.
Im just looking for my title to my Honda Civic 2008. It was paid off in 2017 and never received title. I need the title so I can sell it.Yes
Personal early lease termination.
- - The policy company doesn't help customers.
- - I faced hardship after losing my job and needed lease assistance, but options don't help when I asked.
The policy company it really doesnt help customers. Personal inconveniences forced me to find help to my lease because I lost my job and my situation is really difficult.
And I do want to be affected and affect others. But your options does not help when the customer asked for that
The online payment system is needed more clear and easy.
Very confused and unclear. If the payment in process or declined. They need to email as notifications.
Changing payment method
- - Wants to know if payments come from checking or debit.
- - Debit card had suspicious activity; it was canceled.
- - Worried the next payment might be declined.
Just wanted to check if my payments are taken from my checking account or debit card! I had suspicious activity on my debit card and had to cancel it and get a new one! Just worried my next party be declined!
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